Team Data
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TL
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Junnaidullah Baig
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|
31231
|
|
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T2
|
Abdul Pasha
|
|
17569
|
31313
|
9908898464
|
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MOD
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31297
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31390
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S. No.
|
ID
|
Name
|
Alliase
|
Avaya Id
|
Work Station No.
|
Contact No.
|
HN
|
Siebel ID
|
|
1
|
16294
|
Anil Kantheti
|
Joseph Spencer
|
46616
|
31310
|
9866608308
|
Y
|
dkvqpd3
|
|
2
|
16587
|
Habeeb Hashmi
|
Jared Solomon
|
46331
|
31316
|
9885572108
|
Y
|
s354bq2
|
|
3
|
16646
|
Japheth K
|
Glem Armstrong
|
46364
|
31324
|
9849750969
|
Y
|
yrqgsm3
|
|
4
|
18353
|
Jay Kumar
|
Jason Kallis
|
82324
|
31314
|
9966238038
|
N
|
v654c28
|
|
5
|
17462
|
Kenny Nonglait
|
Kenny Jones
|
45334
|
31319
|
9949779667
|
Y
|
t98pcs5
|
|
8
|
18166
|
Mohammed Naseer
|
Ned Malson
|
82326
|
31317
|
9394717432
|
N
|
np496j9
|
|
9
|
16158
|
Nitesh Gujjar
|
Benneth Knowles
|
46307
|
31311
|
9908372220
|
Y
|
qr495d8
|
|
10
|
18190
|
Pandu Mothukuri
|
Mobby Paterson
|
82327
|
31322
|
9441184151
|
N
|
hh53nn4
|
|
11
|
17049
|
Rajesh Barai
|
Troy Warren
|
46390
|
31309
|
9949194535
|
Y
|
gbstjz2
|
|
12
|
18346
|
Sai Ellaboina
|
Kriss Simpson
|
82330
|
31229
|
9701205556
|
N
|
svp9r23
|
|
13
|
17041
|
Sudheer Pothakamuri
|
Joel Henry
|
46386
|
31312
|
9849863967
|
Y
|
fh96pd4
|
|
14
|
16596
|
Swaroop Nutakki
|
Dalton Cherry
|
46334
|
|
9866418123
|
Y
|
xfgt6q7
|
|
15
|
16603
|
Quasim Mehdi
|
Trenton Gillespie
|
46339
|
31320
|
9989000057
|
Y
|
w4d7wy3
|
|
|
|
|
|
|
|
|
|
|
|
6
|
16071
|
Kiran Kodanati
|
Ricky Delacruz
|
46308
|
31230
|
9963437135
|
Y
|
ndy7w34
|
|
7
|
18390
|
Michella Innes
|
Michella Innes
|
82356
|
31242
|
9885122586
|
N
|
j4nbf25
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
4:30
|
|
|
|
|
|
|
|
|
|
5:35
|
|
|
Sheet4
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|
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|
|
|
Emp ID
|
Agent Name
|
Date
|
Aux Reason
|
Aux Start Time
|
Aux End Time
|
|
16294
|
Anil Kantheti
|
5/7/2008
|
VC JCM
|
4:30:00 PM
|
5:35:00 PM
|
|
16587
|
Habeeb Hashmi
|
5/7/2008
|
VC JCM
|
4:30:00 PM
|
5:35:00 PM
|
|
16646
|
Japheth K
|
5/7/2008
|
VC JCM
|
4:30:00 PM
|
5:35:00 PM
|
|
18353
|
Jay Kumar
|
5/7/2008
|
VC JCM
|
4:30:00 PM
|
5:35:00 PM
|
|
17462
|
Kenny Nonglait
|
5/7/2008
|
VC JCM
|
4:30:00 PM
|
5:35:00 PM
|
|
16071
|
Kiran Kodanati
|
5/7/2008
|
VC JCM
|
4:30:00 PM
|
5:35:00 PM
|
|
18930
|
Michella Innes
|
5/7/2008
|
VC JCM
|
4:30:00 PM
|
5:35:00 PM
|
|
18166
|
Mohammed Naseer
|
5/7/2008
|
VC JCM
|
4:30:00 PM
|
5:35:00 PM
|
|
16158
|
Nitesh Gujjar
|
5/7/2008
|
VC JCM
|
4:30:00 PM
|
5:35:00 PM
|
|
18190
|
Pandu Mothukuri
|
5/7/2008
|
VC JCM
|
4:30:00 PM
|
5:35:00 PM
|
|
16603
|
Quasim Mehdi
|
5/7/2008
|
VC JCM
|
4:30:00 PM
|
5:35:00 PM
|
|
17049
|
Rajesh Barai
|
5/7/2008
|
VC JCM
|
4:30:00 PM
|
5:35:00 PM
|
|
18346
|
Sai Ellaboina
|
5/7/2008
|
VC JCM
|
4:30:00 PM
|
5:35:00 PM
|
|
17041
|
Sudheer Pothakamuri
|
5/7/2008
|
VC JCM
|
4:30:00 PM
|
5:35:00 PM
|
|
16596
|
Swaroop Nutakki
|
5/7/2008
|
VC JCM
|
4:30:00 PM
|
5:35:00 PM
|
|
LATE LOGIN TRACKER
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|
1/5/2008
|
16646
|
1:15 AM
|
1:45 AM
|
30 minutes
|
|
|
1/5/2008
|
18190
|
1:15 AM
|
1:30 AM
|
15 minutes
|
|
|
1/5/2008
|
16587
|
1:15 AM
|
2:30 AM
|
75 minutes
|
|
|
1/5/2008
|
18440
|
1:15 AM
|
2:30 AM
|
75 minutes
|
|
|
2/5/2008
|
16587
|
1:15 AM
|
2:25 AM
|
68 minutes
|
|
|
2/5/2008
|
16294
|
1:15 AM
|
2:25 AM
|
68 minutes
|
|
|
2/5/2008
|
16646
|
1:15 AM
|
1:50 AM
|
35 minutes
|
|
|
2/5/2008
|
18190
|
1:15 AM
|
1:50 AM
|
35 minutes
|
|
|
3/5/2008
|
16071
|
2:15 AM
|
3:45 AM
|
90 minutes
|
|
|
3/5/2008
|
16294
|
2:15 AM
|
3:45 AM
|
90 minutes
|
|
|
3/5/2008
|
18166
|
2:15 AM
|
3:45 AM
|
90 minutes
|
|
|
3/5/2008
|
16158
|
16158
|
16158
|
16158
|
|
|
3/5/2008
|
18810
|
2:15 AM
|
4:32 AM
|
137:00 minutes
|
|
|
4/5/2008
|
18390
|
1:15 AM
|
2:40 AM
|
|
|
|
4/5/2008
|
17049
|
1:15 AM
|
2:40 AM
|
|
|
|
6/5/2008
|
16603
|
1:15 AM
|
1:35 AM
|
20 minutes
|
|
|
6/5/2008
|
18390
|
1:30 AM
|
1:35 AM
|
05 minutes
|
|
|
6/5/2008
|
17462
|
1:30 AM
|
1:35 AM
|
05 minutes
|
|
Team Scores
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|
|
|
Action
|
|
|
|
|
|
|
|
|
|
|
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|
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|
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S. No.
|
Name
|
Total Surveys
|
TACR!FT +ve
|
TACR!FT -ve
|
Commu +ve
|
Commu -ve
|
Understand/ Diagnose +ve
|
Understand/ Diagnose
|
Resolve Issue +ve
|
Resolve Issue -ve
|
Occup
|
Efficiency
|
Repeat Rate
|
|
Misdirect
|
|
|
|
|
1
|
Anil Kantheti
|
6
|
4
|
2
|
2
|
4
|
3
|
2
|
2
|
3
|
|
157
|
11
|
6
|
13.33%
|
21
|
5
|
23.81%
|
|
2
|
Habeeb Hashmi
|
4
|
3
|
1
|
3
|
1
|
4
|
0
|
2
|
2
|
|
106
|
11
|
5
|
15.15%
|
45
|
6
|
13.33%
|
|
3
|
Japheth K
|
4
|
3
|
1
|
1
|
3
|
2
|
2
|
3
|
1
|
|
123
|
8
|
9
|
18.75%
|
48
|
9
|
18.75%
|
|
4
|
Jay Kumar
|
3
|
2
|
1
|
1
|
2
|
1
|
1
|
2
|
0
|
|
75
|
13
|
1
|
9.09%
|
45
|
4
|
8.89%
|
|
5
|
Kenny Nonglait
|
7
|
7
|
0
|
4
|
3
|
6
|
1
|
6
|
1
|
|
113
|
7
|
|
8.00%
|
50
|
4
|
8.00%
|
|
6
|
Kiran Kodanati
|
6
|
3
|
3
|
3
|
3
|
3
|
3
|
4
|
2
|
|
79
|
11
|
|
21.43%
|
33
|
5
|
15.15%
|
|
8
|
Mohammed Naseer
|
7
|
6
|
1
|
4
|
3
|
5
|
1
|
6
|
0
|
|
100
|
12
|
|
36.73%
|
49
|
18
|
36.73%
|
|
7
|
Michella Innes
|
2
|
0
|
2
|
0
|
2
|
0
|
2
|
1
|
1
|
|
94
|
26
|
|
16.28%
|
38
|
2
|
5.26%
|
|
9
|
Nitesh Gujjar
|
5
|
2
|
3
|
0
|
5
|
1
|
4
|
3
|
2
|
|
91
|
11
|
|
13.95%
|
43
|
7
|
16.28%
|
|
10
|
Pandu Mothukuri
|
6
|
5
|
1
|
4
|
2
|
5
|
1
|
5
|
1
|
|
85
|
3
|
|
28.89%
|
43
|
6
|
13.95%
|
|
12
|
Rajesh Barai
|
5
|
5
|
0
|
3
|
2
|
5
|
0
|
5
|
0
|
|
104
|
9
|
|
5.26%
|
5
|
|
0.00%
|
|
13
|
Sai Ellaboina
|
3
|
2
|
1
|
2
|
1
|
1
|
1
|
1
|
1
|
|
79
|
7
|
|
21.95%
|
45
|
13
|
28.89%
|
|
14
|
Sudheer Pothakamuri
|
5
|
4
|
1
|
2
|
3
|
3
|
2
|
5
|
0
|
|
118
|
14
|
|
8.89%
|
42
|
9
|
21.43%
|
|
15
|
Swaroop Nutakki
|
5
|
4
|
1
|
3
|
2
|
4
|
1
|
4
|
1
|
|
139
|
0
|
|
0.00%
|
41
|
9
|
21.95%
|
|
11
|
Quasim Mehdi
|
1
|
1
|
0
|
0
|
1
|
0
|
1
|
0
|
1
|
|
88
|
0
|
|
0.00%
|
2
|
|
0.00%
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
|
23.81%
|
11
|
1
|
9.09%
|
|
|
|
69
|
51
|
18
|
32
|
37
|
43
|
22
|
49
|
16
|
|
|
|
|
|
561
|
|
|
|
|
|
|
73.91 %
|
26.09 %
|
46.38 %
|
53.62 %
|
62.32 %
|
31.88 %
|
71.01 %
|
23.19 %
|
#DIV/0!
|
104.5 Percent
|
10.21
|
|
15.09%
|
35.0625
|
7
|
15.10%
|
|
|
|
|
|
|
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|
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83.3333333333333
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Action Plan
|